This week, we're joined by the incredibly awesome Joey Coleman, and he's dropping some major knowledge on all things customer experience.
Joey lets us know that far too many businesses don't take customer experience seriously.
We tend to focus on GETTING customers, failing to see that all the magic lies in what we do to KEEP those customers! Did you know that anywhere from 20-70% of customers will decide to stop doing business with you before the 100 day mark? In other words, mastering the experience you provide your customers is needed for your business to thrive.
Joey lets us know why customer experience is so important, what it can mean for your business, and what holds us back from providing what our customers really want. And for all those account managers out there, Joey provides essential advice about how to handle that nerve-wracking first call with a new client. All in all, this episode is a gem. Take a listen and let us know what you think!