Hey everyone! Jeff here with a few special announcements. Here at Shareable, we take pride in hosting meaningful conversations that take place at the intersection of communication and technology. As we look to the future, we have big plans. We're taking the best aspects of Season 1 and 2, putting them together, and basically creating the podcast of your dreams. Take a listen to hear where we've been, where we are currently, and most importantly, where we're going. (Hint: we're just getting started.) Take a listen, and let us know what you think!
This week on Shareable, we’re sitting down with Chris Sparks. Chris is a professional poker player turned productivity guru. So of course, we’re talking poker. But we’re talking more than that. Because believe or not, the skills in poker can be applied to entrepreneurship and understanding technology. In today’s world, technology is everywhere; it’s everything. How can we stay self-sufficient despite this? How can we utilize technology to our advantage? Ultimately, Chris shares that the systems we choose to interact with, technologically or not, are determined by our values. Because of these choices, we will be subject to even more choices within that system. This means finding a balance between technology and real life, for example. Take a listen; you won’t be disappointed and you must just rethink how you are spending your time.
What's up Shareable listeners! This week we're joined by Jessica Pettitt, and we're pretty darn excited about it. Her book Good Enough Now, is revolutionizing leadership and conflict resolution both in the work place and in the real world. This episode is a gem; we learn what diversity is (hint: it's everything), why it's important, and the exact approach we can use to approach diverse situations in the best way possible. Ultimately, we're lucky enough to hear from an expert how to maintain diversity in a conflict-filled world. Take a listen; we learned a lot from Jessica and we think you will too. Let us know what you think!
This week, we're joined by the incredibly awesome Joey Coleman, and he's dropping some major knowledge on all things customer experience.
Joey lets us know that far too many businesses don't take customer experience seriously.
We tend to focus on GETTING customers, failing to see that all the magic lies in what we do to KEEP those customers! Did you know that anywhere from 20-70% of customers will decide to stop doing business with you before the 100 day mark? In other words, mastering the experience you provide your customers is needed for your business to thrive.
Joey lets us know why customer experience is so important, what it can mean for your business, and what holds us back from providing what our customers really want. And for all those account managers out there, Joey provides essential advice about how to handle that nerve-wracking first call with a new client. All in all, this episode is a gem. Take a listen and let us know what you think!