Preview Mode Links will not work in preview mode

Shareable


Dec 23, 2019

An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement.

Her latest book, The 10¢ Decision: How Small Change Pays of Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.

SHOW DETAILS

Running time: 01:25:11

Subscribe on iTunes and leave us a review!

or subscribe on:

Overcast | Spotify | Google Play | Stitcher

CONNECT WITH LAURIE

CONNECT WITH JEFF